If you do not agree to any of these terms we do not grant you permission to use the Website. If you have any questions you can contact us as set out below.
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1. OUR DETAILS
"We", "us" and "our" means MTV Networks Australia Pty Ltd (ACN 107 601 418) (MTVNA). Our principal place of business is Ground Floor, 4-16 Yurong Street, East Sydney NSW 2010 Australia.
If you have any questions or concerns please contact us at email@example.com in Australia, or firstname.lastname@example.org in New Zealand.
2. ACCEPTING THE TERMS
4. YOUR USE OF THE WEBSITE
(a) You must be 18 years of age to use the Website. If you are under 18 you must have the permission of your parent or guardian to use the application.
(c) We reserve the right to change, amend or remove any part of the Website at any time.
4.3 All users of the Website must use the Website in a considerate and responsible manner. You are not allowed to use the Website:
(a) for any purpose that is against the law;
(b) in connection with a business, including without limitation to promote any product or Websites;
(c) in any way that causes our Website service to be interrupted, damaged, impaired or rendered less efficient;
(d) in any way that could damage or disrupt another user's computer;
(e) for the transmission, uploading or posting of any computer viruses or other harmful files or programs;
(f) to transmit, upload or post any material which is defamatory, offensive, racist, vulgar, libelous, pornographic, obscene or menacing or which could cause annoyance, inconvenience or needless anxiety to anyone else;
(g) as a means to threaten, stalk, harass, abuse or insult anyone else;
(h) to collect personal data about other users (for example to use for "spam");
(i) in a way that violates or infringes the rights of anyone else, for example other people's copyright or right to privacy;
(j) to create a false identity that misleads others about the identity of the sender or the origin of a message, for example you must not impersonate an MTVNA employee or another user or company;
(k) to make available in any way (for example by providing links to) any material which would amount to a breach of these terms if you had posted it directly, or which contains any virus or other harmful code, or which may otherwise harm our Website or our computer systems or any third party computer system; or
(l) in any other way that could reasonably be expected to affect us adversely or reflect negatively on our goodwill, name or reputation.
4.4 We provide the Website (and the information and materials provided as a result of this Website) solely for your personal and private use. The information and materials must not be used for any other purpose without our express written permission. For example, you are not allowed to copy, transmit or reverse engineer anything available via the Website without our prior written consent. Unless we specifically tell you otherwise this restriction also applies to you modifying any information or materials available via the Website.
4.5 The material and information provided by us and other third parties as part of the Website is protected by intellectual property rights including copyright, designs and trade marks. Nothing in these terms gives you any rights of ownership in that material or information and you may only use that material and information in accordance with these terms.
4.6 If you provide any information that is untrue, inaccurate, or not current or complete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, or not current or complete, we have the right to suspend or terminate your access to those parts of the Website requiring registration.
4.7 You acknowledge that we may establish general practices and limits concerning use of the Website, including without limitation the maximum number of days that message board postings or other uploaded content will be retained by the Website and the maximum number of times (and the maximum duration for which) you may access the Website in a given period of time.
4.8 You agree that we have no responsibility or liability for the deletion of or failure to store any messages and other communications or other content maintained or transmitted by the Website. You further acknowledge that we reserve the right to change these general practices and limits at any time, in our sole discretion, with or without notice.
4.9 From time to time we may create specific online communities (“Local Communities”) which you may join by following the registration process which may be powered, hosted, and administered by Social Project Inc (“SP”) which is a company based in the United States that operates a website at http://www.socialproject.com. SP uses its social-networking and social-media technologies and services to power a number of online communities around the world that are connected to create a global network of online social communities (“SP Network”).
4.12 You may deactivate your member profile by going to the “Account” section within the “Profile” area and clicking on the relevant link. You will then be removed from that Local Community and the SP Network.
AAP Dislaimer & Copyright Notice
4.13 AAP content is owned by or licensed to Australian Associated Press Pty Limited and is copyright protected. AAP content is published on an “as is” basis for personal use only and must not be copied, republished, rewritten, resold or redistributed, whether by caching, framing or similar means, without AAP’s prior written permission. AAP and its licensors are not liable for any loss, through negligence or otherwise, resulting from errors or omissions in or reliance on AAP content. The globe symbol and “AAP” are registered trade marks.
5. USER MATERIAL
5.1 Material Contributed By You
(a) As part of the Website we may provide upload facilities to use the Website, and may provide additional elements such as various message boards, chat rooms, weblogs, upload facilities, profile pages and other message and communication facilities that provide you with the ability to submit, display and exchange information, messages and other content (including without limitation video clips, music clips, artwork, photos, messages and images) with us and with other users.
(b) You are fully responsible for any rating, review, comment, or information that you submit, publish or post on the Website.
(c) The opinions and views contained on this website are not necessarily our views. You are advised to seek specialist advice before acting on information contained on the Website which is provided for general use and may not be appropriate for your particular circumstances.
(d) The Website is public and material you submit may be read or viewed by other people. You should only provide material or messages that you are willing for other people to see. This does not refer to emails or messaging Websites which we tell you will be private. You should not disclose personal information (for example your full name, address or financial details) in any material or messages when you use the Website. Any disclosure of such information is done at your own risk and we hereby waive any responsibility for any misuse of such information.
(e) We may also provide access to social networking features provided by other websites, including without limitation Facebook. You hereby acknowledge that we are in no way affiliated with these service providers, and any issues with functionality or terms of service of these service providers should be taken up with these service providers directly.
5.2 Uploading and licence
(a) Your material still belongs to you. We do not claim any ownership rights in your material. This means that you continue to retain all ownership rights and you may still use your material in any way you choose, including licensing that material to other websites.
(b) In exchange for allowing you to upload your material and make it available to the public via the Website, by uploading any material (including photos, artwork, messages, videos and images) to the Website you agree to grant us (for the full term of any rights that may exist in your material and without payment to you or any third party) a worldwide, non-exclusive, royalty-free, transferable licence (with a right to sublicence) to use, reproduce, distribute, prepare derivative works of, display, and perform the uploaded materials in connection with the provision of the Website, and in any and all media and in any manner we may determine in our sole discretion in perpetuity.
(d) You understand and agree that you are solely responsible for any material you upload to the Website and the consequences of posting or publishing them, and you acknowledge that we expressly disclaim any and all liability in connection with any material submitted by you.
(e) You represent and warrant that you have (and will continue to have during your use of the Website) all necessary licenses, rights, consents, and permissions which are required to enable us to use the materials uploaded by you.
5.3 How we may use your material
In accordance with the licence you grant us:
(a) We can play, publish, make available to the public, perform, display, reproduce, distribute and otherwise use your material on television channels owned and operated by us or our related companies worldwide and on any other media whether now known or invented in the future (including, without limitation, websites and mobile phone applications).
(b) We have the right to host, store, copy, modify, adapt, edit, translate, create derivative works from, incorporate into other works, and/or otherwise treat in any way your materials at our discretion.
(c) We may (but we are not obliged to) identify you as the creator or author, for example by displaying your name or any photograph of you that you may have submitted when your material appears on the Website.
(d) We have the right to sub-licence our rights in your material to third parties in the normal course of our business. There is no restriction on us obtaining advertising or sponsorship revenue in connection with your material (for example selling advertising space next to your materials or using your materials in commercial advertisements).
(e) We acknowledge that you may have moral rights in your material, and you hereby consent to all and any acts or omissions which, but for this consent, would be a breach of those moral rights for the purposes of us using your material in accordance with these terms. Your moral rights include the right to be identified as the author and the right to object to derogatory treatment of your material.
(f) We have the right not to exhibit your material on the Website or any other media, and the right to remove your material, or links or any other means of access to your material, from the Website or other media at our discretion at any time.
5.4 Terminating this licence
If you want us to stop using your material please submit the details of your material along with your instruction to remove this material to email@example.com in Australia, or firstname.lastname@example.org in New Zealand. We will then stop using your material in new programming on our MTV services as far as reasonably practicable. However we are not obliged to stop your material where it is already being used or where we have already incorporated it into compilation packages or other programming or where we have sublicensed your materials to a third party.
5.5 Your promises
(a) Any materials you post or upload to the Website (whether posted or uploaded directly to the Website, through a third party site e.g. Facebook, or otherwise) must be your own work. Materials that you did not create yourself, or that includes information about people without their permission can result in serious liability to us and to you. Accordingly, you promise that:
i. You are the only creator, author and owner of the materials you post, send or upload, or if you are not the exclusive owner you have received written consent from the owner to upload, send or post the materials and to grant us the rights to use the materials as set out above.
ii. Our use of your materials will not infringe any intellectual property or other rights of any third party (for example trade marks, copyright, privacy rights). This means that, if your materials contain any underlying copyrights such as but not limited to music, lyrics, film footage, photographs, artwork or other copyright material owned by any other person, you confirm that you have obtained all consents in writing (including from other people appearing in your materials) necessary for us to use your material as set out above.
iii. The materials will not contain anything that is defamatory, illegal or that is or might be considered to be offensive.
iv. Your materials are free from any right or claim by anyone under any recording contract, publishing contract, or any union, guild or collecting society such as the Performing Right Society and you agree that you will inform us immediately if this status changes.
5.6 Moderation of Materials
(a) We do not necessarily (and are not obliged to) pre-moderate the material that you submit to our online services, but we reserve the right to monitor any material submitted and any communications on our online services and you now consent to any such monitoring.
(b) We reserve the right to remove, at any time and without reason or prior notice or any liability to you, any material that you have submitted.
6.1 We may establish general practices and limits concerning use of the Website, including without limitation, the maximum number of times (and the maximum length of time) you may access the Website in a given period. We have the right to change these general practices and limits from time to time without having to tell you in advance.
6.2 We endeavour to provide a satisfactory level of performance for the Website. However it is not technically possible or practical for us to provide the Website free of all faults at all times. The information and material provided on the Website may include some inaccuracies or typographical errors, which we will endeavour to correct as they come to our notice. The Website may sometimes be unavailable for technical reasons, for maintenance or for us to make editorial changes. We may also decide at any time to discontinue providing certain parts of the Website, or cease the Website entirely. Any such decision may be at any time, without prior notice and at our sole discretion.
6.3 We do not control the content posted by other users of the Website and for that reason we cannot guarantee the accuracy, integrity or quality of any such content. Postings by other users do not represent our views or those of our employees or representatives. If you use the Website you must accept that you may be exposed to content that may be offensive or objectionable. If you wish to complain about particular content you can send an email to us at email@example.com in Australia, or firstname.lastname@example.org in New Zealand.
6.4 We use reasonable efforts to check information and content on the Website and the Website for viruses, however we do not promise that the Website will be free of viruses or bugs and recommend that you also use care in this regard by using anti-virus software when accessing the Website.
7.1 We will not be liable to you for failures, defects or delays in the Website in any circumstances, including without limitation where:
(a) you have provided incorrect information in connection with the Website;
(b) you accidentally erase an element of the Website provided to you; or
(c) you fail to comply with the instructions for use of the Website as explained by us.
7.3 Should any entities or individuals suffer loss, damages, loss of reputation, loss of earnings or potential earnings, loss of profits, incidental and consequential damage, loss of goodwill resulting from the content or materials posted on the Website, or inability to use the Website, we will undertake no responsibility and assume no liability in respect of such content or materials posted by us, our users or any third party.
7.4 We will not be liable to you (whether as a result of contract law, tort, statutory duty or otherwise) for any reason, including without limitation for any loss or damage arising from or in any way connected with your use of, or inability to use, the Website in respect of any losses:
(a) that are related to a business or commercial undertaking
(b) that were unforeseeable
(c) that are related to loss of opportunity, loss of goodwill or injury to reputation
(d) that are suffered by third parties who are not users of the Website
(e) that are caused by loss of data, or computer virus
(f) that are due to your fault, for example if you have provided incorrect information to us, where you erase an element of the Website provided to you or you fail to comply with the instructions for use of the Website as explained by us
7.5 If you have a claim against another user of the Website you will pursue that claim independently and without recourse to us.
7.6 We do not in any way seek to limit or exclude our liability to you for death or personal injury or any loss arising as a result of fraud.
9. THIRD PARTIES
Bookings – Venues, Tours and Events
9.1 Venues, tours or events for which you may find information on our Website and may have their own entry conditions and we recommend you view these prior to making any purchase. These entry conditions will usually be made available on the venue, tour operator or event website or by contacting the venue, tour operator or event operator directly.
9.2 We do not have and never intended to have any contractual involvement in your dealings with the venues, tour operators or event operators on the Website. Any disputes between you and any venue, tour operator or event operator listed on the Website (for example, in relation to any booking at the venue, promotional offer, venue information, food, venue website, bill, tour or event) shall be resolved between you and the venue, tour operator or event operator. We are not privy to the contract or dispute and will not become involved.
Third Party Content
9.3 The Website may contain links to other websites which are not controlled by us. Any such links are provided solely for your convenience and this does not amount to an endorsement by us of that website or its content. If you use those links you will leave our Website and if you decide to visit any linked site, you do so at your own risk. These legal terms only apply to your use of our Website and we cannot be responsible for any content, or products and websites available on any other websites as we do not control them.
10. SAFETY AND PARENTAL RESPONSIBILITY
10.1 At all times we recommend taking precautions when using the Website including:
i. keeping your identity private. We do not recommend giving out your full name, postal address, telephone number, email address, the name of your school, university, workplace or any other information (other than that specifically requested by us), that could help someone discover your actual identity, but if you are going to do so, take all reasonable precautions in light of your specific situation;
ii. not physically meeting with anyone you’ve only met online: we don’t recommend that you meet with anyone you meet online, but if you are going to do so, take all reasonable precautions in light of your specific situation, including alerting someone to your whereabouts at all times;
iii. not replying to any messages that are hostile, rude or inappropriate, or in any way make you feel uncomfortable.
10.2 We are concerned about the safety and well being of all our users, but children in particular. Parents and guardians who allow their children to use the Website should take care to supervise and assist their children. We remind you that the Website is designed to appeal to a wide audience. As the legal guardians, we remind parents that it is their responsibility to supervise children and to determine whether particular areas of our programming or Website are unsuitable for your child. If you have any concerns about the Website, please do not hesitate to contact us at the address set out above.
11. SUSPENSION AND TERMINATION
If you enter a competition we will alert you to the specific rules that apply to that particular competition.
13.1 We will comply with all applicable Australian privacy legislation from time to time in place in respect of any personal information you submit to us.
14. COMPLAINTS AND TAKE DOWN
If you want to make a complaint about the Website or if you think your or someone else's intellectual property or other rights have been infringed on the Website you can give us full details by sending an email to email@example.com in Australia, or firstname.lastname@example.org in New Zealand.
Each provision of these terms excluding or limiting liability is to be construed separately and will apply and survive even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances. Each of the provisions of these terms excluding or limiting liability will remain in force notwithstanding any termination of these terms or termination or suspension of your access to the Website.
16. NO WAIVER
No waiver of any rights by either you or us will be taken as a waiver of any other rights you or we may have. For example if we waive our rights to complain about a particular breach of these terms by you it does not prevent us from complaining about other breaches.
17. GOVERNING LAW AND JURISDICTION
These terms are governed by the laws of New South Wales and both you and we agree to submit to the non-exclusive jurisdiction of the New South Wales courts.
These terms were last updated on 3 October 2012.
We respect your rights to privacy under the Privacy Act 1988 (Cth) ("Act") and we comply with all of the Act's requirements in respect of the collection, management and disclosure of your personal information.
If you have any questions or concerns please contact us at email@example.com .
1. CHANGES TO THIS POLICY
2. WHAT IS YOUR PERSONAL INFORMATION?
3. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?
a. We may collect the following types of personal information:
ii. mailing or street address;
iii. email address;
iv. telephone number, including VOIP details where contact is made via a VOIP service (for example, Skype or Viber);
v. facsimile number;
vi. age or birth date;
vii. profession, occupation or job title;
viii. IP address;
x. details of the pages you have visited and the content you have watched on our websites, including the date visited, the number of times visited, the number of pages viewed, time spent viewing those pages, navigation patterns and information about the sites you visited prior to or after visiting our websites (for example, when you click a click-through link);
xi. details relating to any complaint, feedback or enquiry you have made directly to us by way of email, telephone, our websites or social media accounts;
xii. any additional information relating to you that you provide to us directly through our websites or social media accounts, or indirectly through use of our websites, social media accounts or any other online presence, through our representatives or otherwise;
xiii. information you provide to us through contacting our staff, completing customer surveys, attending our live events, or during visits by our representatives from time to time;
xiv. where you have provided us with any services for which payment is to be made, your ABN, business name and address, and bank account details;
xv. employment history and other information you may provide when you apply for a job with us, or when you send us your résumé;
xvi. personal information belonging to a parent or guardian, including where you are under 18 and have been asked to provide this information as part of entering a promotion or participating in an event;
xvii. information including drivers licence, passport and credit card details, for purposes including where we or third parties on our behalf are providing you with flights or accommodation, for example as part of prize fulfillment for a competition you have won, or where you are travelling as a guest of a competition winner, or where we need to verify your age or identity to provide you with access to our services; and
b. We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
c. For competitions held on our website, we may be required to collect your name, address, date of birth and other personal identification verification information under the state gaming legislation applicable to the state in which the competition is being held, for example, the Gaming and Liquor Administration Act 2007 (NSW) for trade promotions and competitions held in New South Wales.
4. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
a. We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from
you, we may collect in ways including:
i. when you provide information about yourself to enter one of our competitions or promotions, for example on our websites, via our social media accounts or at an event;
ii. when you opt-in to receive any of our newsletters or other marketing information; or
iii. when you post any comments regarding us or our services on our websites or social media accounts;
iv. through your access and use of our websites;
v. through your use and interaction with our social media accounts, for example, when you "like" us on Facebook, or follow us on Twitter or Instagram, or when you comment or post on sites of this nature;
vi. when you log into our websites using your Facebook or Twitter account details;
vii. when you access our mobile websites via your smart phone or tablet;
viii. when you contact us with an enquiry or provide feedback via telephone, our websites, email or our social media accounts;
ix. when you visit our premises;
x. when you register for the guest list of an event we host;
xi. when you complete a release form, for example when you participate in audio, visual and/or audio-visual content we may record from time to time for our programs and services;
xii. where you provide your information to photographers or RFID service providers at our events for the purposes of identifying you in event photographs and content;
xiii. if you apply for a job , internship or work experience, or send your résumé to us for any other purpose;
xiv. if we engage you, your business or person/s you or your business represents to provide us with any services;
xv. if you participate in a survey, research group/panel or other research activity conducted by us;
xvi. if you complete a vendor set up form for payment or provide us with any other details (including bank account information) to allow us to make a payment to you; or
xvii. if you send us any personal information by post, including competition entries or correspondence to our employees or talent.
c. We may also collect personal information about you from others, including family members (where you are under 18 and have entered a competition or otherwise authorized us to contact your parent/guardian) or friends if you are an accompanying guest for the purposes of a competition or an event, from third party companies such as credit reporting agencies and research companies, from law enforcement agencies, the New South Wales Office of the Children's Guardian (and other state equivalent bodies), and other government entities.
b. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyze trends, administer the website, track users movements, and gather broad demographic information.
c. We may use third party advertising companies to serve advertisements on our online services. The ads you receive may be influenced by various factors, including your browsing history prior to visiting this website. These companies may use information (not including your name, address, email address or telephone number) about your use of our online services in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements, our third party serving network may place or recognize a unique "cookie" on your browser. This is a "persistent" cookie, which means that it is stored on your computer and will remain there until it expires or you remove it. The ad serving networks may also make use of other technologies, such as "web beacons", in order to improve the relevance of the ads you receive.
d. You can use the "Help" section of the tool bar on most browsers to change the settings on your computer, for example to notify you when you receive a cookie, or to refuse all cookies. However, some of the features of our online services may not work or may be more difficult to access if you refuse all cookies. Further information about how cookies work can be found here.
6. WHAT HAPPENS IF WE CAN'T COLLECT YOUR PERSONAL INFORMATION?
a. If you do not provide us with the personal information described above, some or all of the following may happen:
i. we may not be able to provide the requested products or services to you, either to the same standard or at all;
ii. we may not be able to provide you with information about products and services that you may want, including information about competitions, events or special promotions;
iii. we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful;
iv. we may not be able to answer enquiries, provide feedback, process and respond to any complaint made by you and provide information or advice about our products and services; or
v. we may not be able to include you in our content.
7. FOR WHAT PURPOSES DO WE COLLECT, HOLD, USE AND DISCLOSE YOUR PERSONAL INFORMATION?
a. We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service.
b. We collect, hold, use and disclose your personal information for the following purposes:
i. to provide products and services to you and to send communications requested by you;
ii. to answer enquiries, provide feedback and provide information or advice about existing and new products or services on our channels;
iii. to provide you with access to protected areas of our websites;
iv. to assess the performance of our websites and to improve the operation of the websites;
v. to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
vi. for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes;
vii. to verify your age when we are providing services, content or access to events which are subject to age restrictions;
viii. for the purposes of prize fulfillment where you have entered and won a promotion;
ix. for research purposes where you have consented to and participated in research activities;
x. with your express consent (for example, when you check a box to agree), to make your information available from time to time to trusted partners and third parties, for the same purposes as set out in (vi) above (which will be in accordance with the privacy policies of such trusted partners and third parties)
xi. to provide your updated personal information to our related bodies corporate, contractors or service providers;
xii. to confirm we hold the necessary clearance rights in content we create;
xiii. to update our records and keep your contact details up to date;
xiv. to process and respond to any complaint made by you;
xv. to assess your suitability for an employment role you may have applied for or expressed interest in; and
xvi. to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.
c. You further acknowledge that providing information to our related bodies corporate will sometimes require us to transport your personal information overseas, by way of online servers or cloud-based services, as set out in Item 12 below.
8. TO WHOM MAY WE DISCLOSE YOUR INFORMATION?
a. We may disclose your personal information to:
i. our employees, contractors, related bodies corporate, companies in the Viacom International Media Brands group of companies, contractors or service providers for the purposes of operation of our websites or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
ii. suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes;
iii. third party prize suppliers for the purposes of providing prizing for competitions you have entered and won;
iv. third parties to whom we are licensing or assigning production content in which you have agreed to participate for which you have completed a release form;
v. travel agencies and service providers where we book travel and/or accommodation on your behalf, for example as part of prize fulfillment for a competition you have won, or where you are travelling as a guest of a competition winner;
vi. our affiliates (for example, Foxtel) or suppliers for the purposes of addressing any complaint relating to our services that you have made directly to us; and
vii. any organisation for any authorised purpose with your express consent.
b. We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).
9. DIRECT MARKETING MATERIALS
a. We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from such communications list or lists.
b. Unless you expressly consent to us doing so, for example, by selecting a check box when entering a competition on our websites, we do not provide your personal information to other organisations for the purposes of direct marketing.
10. HOW CAN YOU ACCESS AND CORRECT YOUR PERSONAL INFORMATION?
a. You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
b. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
c. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
d. Please note that to update your details in any social networking sites, whether accessed directly, or via our websites as a login feature, you will need to contact the operators of those social networking sites directly.
11. WHAT IS THE PROCESS FOR COMPLAINING ABOUT A BREACH OF PRIVACY?
a. If you believe that your privacy has been breached, please contact our Privacy Officer using the contact information below and provide details of the incident so that we can investigate it.
b. We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. Our Privacy Officer deals with privacy complaints and any complaints should be directed to our Privacy Officer using the contact details below. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.
c. After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.
12. DO WE DISCLOSE YOUR PERSONAL INFORMATION TO ANYONE OUTSIDE AUSTRALIA?
a. We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above.
b. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
c. We may disclose your personal information to entities located outside of Australia, including the following:
i. our related bodies corporate located in the United States;
ii. our affiliate partners located in New Zealand;
iii. companies that form part of Viacom International Media Networks, located in the United Kingdom and the United States;
iv. our data hosting, IT service providers and finance service providers, located in the United States, the United Kingdom, and Japan; and
v. other third parties located in the United States, the United Kingdom, New Zealand and Japan.
d. We may also disclose your personal information overseas where we are running a promotion which includes travel or a prize that is located overseas (for example, tickets to our MTV EMA or VMA events). In these circumstances, we may be required to give your information to a partner or sponsor of that promotion, or to event operators or prize suppliers in order to provide you with the prize if you are a winner. As this will be specific to the promotion and the countries where your information will be provided may vary, we will notify you at the time of entering into the promotion with us about the specific details of where and to whom your information may be provided.
a. We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorized access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.
b. As our websites are linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our websites may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
15. BUSINESS TRANSFERS
In the unlikely event that we sell or otherwise dispose of some or all of our business to another party, we reserve the right to transfer your information as part of any assets sold or disposed of and you consent to such transfer.
16. CONTACTING US
b. We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
c. Please contact our Privacy Officer at:
Post: Ground Floor
4-16 Yurong Street
East Sydney NSW 2010
Tel: (02) 9921 0200